Policies

At Learn to Shine Education, we are committed to maintaining the highest standards of care, safety, and professionalism. Our policies outline the principles and procedures that guide our work, ensuring a secure and supportive environment for all students, staff, and families.

Below, you’ll our key policies covering safeguarding, health and safety, equality, data protection, and more. These are designed to promote transparency and provide clear guidance on how we operate.

Click the links below to access and review our policies. If you have any questions or need further information, please don’t hesitate to contact us.

At Learn to Shine (LTS), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website, use our services, or interact with us in any other way. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Data

Contact Information: Name, email address, phone number, and other relevant details.
Booking and Payment Information: Details such as payment method, transaction history, and service bookings.
Communication: Any messages or inquiries sent via email or our website's contact form.

Usage Data

Website Analytics: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site. This data helps us improve our website functionality and user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing Services: To process your bookings, payments, and deliver educational materials or tutoring services.
Communication: To respond to your inquiries, send updates about our services, and provide customer support.
Improvement and Personalisation: To analyse usage data, enhance the functionality of our website, and personalise your experience.
Legal Compliance: To comply with legal obligations and protect our legal rights, including resolving disputes and enforcing our policies.

3. How We Protect Your Information

We implement security measures to ensure your personal data is kept secure. These measures include encryption, secure servers, and access control. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers for the purpose of completing transactions or delivering services (e.g., payment processors or email marketing platforms). These third parties are required to protect your data in accordance with our privacy policy.

We may also disclose your personal data in the following circumstances:

Legal Requirements: If required by law or in response to legal proceedings.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

5. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: You can request correction of any inaccurate or incomplete data.
Erasure: You can request that we delete your personal data, subject to certain exceptions.
Restriction of Processing: You can request that we limit the processing of your personal data in specific circumstances.
Data Portability: You can request to receive your personal data in a structured, commonly used format.
Objection: You can object to the processing of your data in certain cases.

If you wish to exercise any of these rights, please contact us at customerservice@learntoshine.co.uk. We aim to respond to requests promptly, in compliance with applicable laws.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymised.

7. International Transfers

If your personal data is transferred to countries outside the UK or the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your information.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that this Privacy Policy only applies to Learn to Shine’s website. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website, with a new "Last Updated" date.

Last reviewed: June 2024 | Next review: 2025

© Learn to Shine. All rights reserved.
This document is protected by copyright law. Unauthorized use, reproduction, or distribution is prohibited.

Terms and Conditions for Learn to Shine (LTS)

Introduction

Welcome to the Learn to Shine (LTS) website. By accessing or using our website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.

Use of the Website

By using our website, you agree to:

Use the site for lawful purposes only.
Not attempt to damage, disrupt, or gain unauthorised access to the website or its content.
Not reproduce, distribute, or modify any content without our prior written consent.

We reserve the right to restrict or terminate your access to the website if you breach these terms.

Website Content

The content on this website, including text, images, and other materials, is for general informational purposes only. While we strive for accuracy, we do not guarantee that the information on this site is complete, error-free, or up-to-date.

Intellectual Property

All content on this website is the property of Learn to Shine or its licensors. You may not use, copy, or distribute any materials from this website without our written permission.

Third-Party Links

Our website may include links to external websites. These links are provided for your convenience, and we are not responsible for the content, policies, or practices of these third-party sites.

This website uses cookies to enhance user experience and analyse site performance. By continuing to use the website, you consent to our use of cookies as outlined in our Cookie Policy.

Privacy

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Limitation of Liability

Learn to Shine is not liable for:

Any direct or indirect losses resulting from your use of this website.
Errors or omissions in website content.
Issues caused by third-party links or services.

Use of this website is at your own risk.

Changes to These Terms

We may update these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. Continued use of the website indicates your acceptance of these changes.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved under the jurisdiction of the courts of England and Wales.

Last reviewed: June 2024 | Next review: 2025

© Learn to Shine. All rights reserved.
This document is protected by copyright law. Unauthorized use, reproduction, or distribution is prohibited.

Cookie Policy for Learn to Shine (LTS)

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help the website function properly, enhance user experience, and provide useful information to improve the website.

How We Use Cookies

At Learn to Shine (LTS), we use cookies to:

Ensure the website works efficiently and securely.
Understand how visitors use our website.
Improve the user experience by tailoring content and functionality.
Support marketing and advertising efforts, if applicable.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the operation of our website. They allow you to navigate the site and use its features, such as accessing secure areas.
Analytical/Performance Cookies: These cookies collect information about how visitors interact with our site, such as which pages are visited most often. This data helps us improve the website's functionality.
Functional Cookies: These cookies allow our website to remember choices you make (e.g., language or region) and provide enhanced, more personal features.
Marketing Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

Third-Party Cookies

We may use third-party cookies provided by trusted partners to:

Analyse website traffic (e.g., Google Analytics).
Deliver personalised ads (e.g., Google Ads, Facebook).

These cookies are subject to the respective third party's privacy policies.

Your Cookie Choices

You can control and manage cookies in the following ways:

Browser Settings: Most web browsers allow you to manage cookies through their settings. You can set your browser to refuse cookies or alert you when a cookie is being set.
Cookie Banner: On your first visit to our website, you can choose to accept or decline cookies via our cookie banner. You can also modify your preferences at any time.

Please note that blocking or deleting cookies may affect the functionality of our website.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please revisit this page periodically to stay informed about our use of cookies.

Last reviewed: June 2024 | Next review: 2025

© Learn to Shine. All rights reserved.
This document is protected by copyright law. Unauthorized use, reproduction, or distribution is prohibited.

Refund Policy for Learn to Shine (LTS)

At Learn to Shine (LTS), we strive to ensure our digital products meet your expectations. Due to the nature of digital goods, certain refund limitations apply. Please read this policy carefully before making a purchase.

Refund Eligibility

Refunds are only available under the following circumstances:

Technical Issues: If the product cannot be accessed or downloaded due to a technical error on our end and the issue cannot be resolved within a reasonable time.
Faulty Product: If the product is defective or does not match the description provided on our website.

Refund requests that do not fall under these criteria will not be considered.

Non-Refundable Purchases

We cannot offer refunds for:

Change of mind after purchase.
Lack of compatibility with your device or software unless explicitly stated in the product description.
User errors in downloading, using, or storing the product.

How to Request a Refund

If you believe you are eligible for a refund, please contact us within 14 days of your purchase by emailing customerservice@learntoshine.co.uk with the following details:

Your name and email address.
Proof of purchase (e.g., receipt or order number).
A description of the issue or reason for the refund request.

We aim to respond to all refund requests within 3-5 working days.

Resolution Process

Once we receive your refund request:

We will review your claim and may contact you for additional details or troubleshooting steps.
If your claim is approved, we will process the refund to your original payment method within 7 working days.

Last reviewed: June 2024 | Next review: 2025

Complaints Policy for Learn to Shine (LTS)

At Learn to Shine (LTS), we are committed to providing a high-quality service and ensuring that all users of our website have a positive experience. If you have a complaint about our website or the services provided through it, we encourage you to let us know so we can resolve the issue promptly and effectively.

Scope of This Policy

This policy applies to complaints regarding:

Issues with accessing or using the website.
Problems with digital goods purchased through the website.
Concerns about website content or functionality.
Customer service interactions related to the website.

How to Make a Complaint

If you wish to make a complaint, please follow the steps below:

1. Initial Contact

Send your complaint via email to customerservice@learntoshine.co.uk with the following details:

Your name and contact information.
A clear description of the issue or complaint.
Any relevant supporting information (e.g., screenshots, order numbers).

We aim to acknowledge receipt of your complaint within 2 working days.

2. Resolution Process

Upon receiving your complaint, we will:

Investigate the issue thoroughly.
Contact you within 5 working days to provide an update or request additional information if necessary.
Strive to resolve the complaint within 10 working days.

If additional time is required, we will keep you informed throughout the process.

Feedback and Improvement

We use complaints as an opportunity to improve our services and website. Where appropriate, we will take corrective action to ensure similar issues do not arise in the future.

Last reviewed: June 2024 | Next review: 2025